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Terms of Service


Prohostfirm.com agrees to provide services to the Subscriber in accordance with the following terms.

Use of Prohostfirm Service constitutes acceptance and agreement to Prohostfirm TOS (Terms of Service).

Adult hosting, gambling, and illegal activities are not allowed, no warez no child pornography will be tolerated!! Anything that is legal can be hosted. High risk websites like PTC, Autosurf, HYIP and forex HYIP should be hosted only on Antiddos(SAdos) package due to high ddos tendency and paid according to the package price in full (do not try to change the price on payment form or your order will be void).  

Payments and Fees: Service will be suspended on accounts that reach 5 days past due. If you desire to cancel your account, please follow the proper procedure to do this as outlined in this TOS.

Failure to Pay: The Company may temporarily deny service or terminate this Agreement upon the failure of Subscriber to pay charges when due. Such termination or denial will not relieve Subscriber of responsibility for the payment of all accrued charges, plus reasonable interest and any collection fees.

Account Cancellation: All requests for canceling accounts must be made in writing with at least 30 days notice but not more than 60 days prior written notice and e-mail sent to support@Prohostfirm.com. You must have all account information to cancel. There is no refund policy on any web hosting account that has been paid.

Subscriber acknowledges that the service provided is of such a nature that service can be interrupted for many reasons other than the negligence of the company and that damages resulting from any interruption of service are difficult to ascertain. Therefore, subscriber agrees that the company shall not be liable for any damages arising from such causes beyond the direct and exclusive control of the company. Subscriber further acknowledges that the company's liability for its own negligence may not in any event exceed an amount equivalent to charges payable by subscriber for services during the period damages occurred. In no event shall the company be liable for any special or consequential damages, loss or injury.

Transfer of Domains: If you select transfer domain it DOES NOT mean you will switch from your current registrar to ours. It means you will be using a domain you have registered elswhere and will transfer the hosting services. You will keep the domain where you registered it unless you give us permission to move the domain registration to us. In that case please send an email to sales@Prohostfirm.com

Support  Prohostfirm, provides 24 x 7 e-mail, online technical support to our subscribers. We limit our technical support to our area of expertise. The following is our guidelines when providing support: Prohostfirm provides support related to your server or virtual site physical functioning. Prohostfirm does not offer tech support for application specific issues such as CGI programming, html or any other such issue. Prohostfirm does not provide technical support for YOUR customers. If you can e-mail, we encourage you to e-mail support@Prohostfirm.com, for assistance. Lastly, the Help files in the program you are using may have the answer to your question so please do investigate these resources before contacting tech support.

SPAM and Unsolicited Commercial E-mail (UCE): Prohostfirm takes a zero tolerance approach to the sending of Unsolicited Commercial E-mail (UCE) or SPAM over our network. Very simply this means that customers of Prohostfirm may not use or permit others to use our network to transact in UCE. Customers of Prohostfirm may not host, or permit hosting of, sites or information that is advertised by UCE from other networks. Violations of this policy carry severe penalties, including termination of service.

Violation of Prohostfirm SPAM policy will result in severe penalties. Upon notification of an alleged violation of our SPAM policy, Prohostfirm will initiate an immediate investigation (within 48 hours of notification). During the investigation, Prohostfirm may restrict customer access to the network to prevent further violations. If a customer is found to be in violation of our SPAM policy, Prohostfirm may, at its sole discretion, restrict, suspend or terminate customer's account. Further, Prohostfirm reserves the right to pursue civil remedies for any costs associated with the investigation of a substantiated policy violation. Prohostfirm will notify law enforcement officials if the violation is believed to be a criminal offense.


Network

IP Address Ownership: If Prohostfirm assigns Customer an Internet Protocol address for Customer's use, the right to use that Internet Protocol address shall belong only to Prohostfirm, and Customer shall have no right to use that Internet Protocol address except as permitted by Prohostfirm in its sole discretion in connection with the Services, during the term of this Agreement. Prohostfirm shall maintain and control ownership of all Internet Protocol numbers and addresses that may be assigned to Customer by Prohostfirm, and Prohostfirm reserves the right to change or remove any and all such Internet Protocol numbers and addresses, in its sole and absolute discretion. Our allocation of IP addresses is limited by ARIN's new policies. These new policies state that use of IP addresses for IP based virtual hosts will not be accepted as justification for new IP addresses. What this means to you is that you MUST use name-based hosting where possible. We will periodically review IP address usage, and if we find that clients are using IP addresses where name-based hosting could be used, we will revoke authorization to use those IP addresses that could be used with name-based hosting.

Bandwidth and Disk Usage: Customer agrees that bandwidth and disk usage shall not exceed the number of megabytes per month for the Services ordered by Customer on the Order Form. Prohostfirm will monitor Customer's bandwidth and disk usage. Prohostfirm shall have the right to take corrective action if Customer's bandwidth or disk usage exceeds the Agreed Usage. Such corrective action may include the assessment of additional charges, disconnection or discontinuance of any and all Services, or termination of this Agreement, which actions may be taken is in Prohostfirm sole and absolute discretion. If Prohostfirm takes any corrective action under this section, Customer shall not be entitled to a refund of any fees paid in advance prior to such action. In the event that a customer exceeds the included allocation, Prohostfirm may, at its sole discretion, collect a deposit, in an amount determined by Prohostfirm, against customer's credit card on file with Prohostfirm.

System and Network Security: Users are prohibited from violating or attempting to violate the security of the Prohostfirm Network. Violations of system or network security may result in civil or criminal liability. Prohostfirm will investigate occurrences, which may involve such violations and may involve, and cooperate with, law enforcement authorities in prosecuting Users who are involved in such violations. These violations include, without limitation:

Accessing data not intended for such User or logging into a server or account, which such User is not authorized to access.

Attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization.

Attempting to interfere with service to any user, host or network, including, without limitation, via means of overloading, "flooding", "mail bombing" or "crashing".

Forging any TCP/IP packet header or any part of the header information in any e-mail or forum posting.

Taking any action in order to obtain services to which such User is not entitled. Attempting to couple many hosting packages together to take advantage of massive space or bandwidth allocations. Each hosting package purchased is unique to a domain name and use - please do not purchase multiple "plan 1's" for instance to get the combined bandwidth & space. Prohostfirm will stop such transactions and label them as deceptive. We have an upgrade path for all services and we can often times work out special deals for users if they ask us for the assistance.

Suspension of Service or Cancellation: Prohostfirm reserves the right to suspend network access to any customer if in the judgment of the Prohostfirm network administrators the customer's server is the source or target of the violation of any of the other terms of the AUP or for any other reason which Prohostfirm chooses. If inappropriate activity is detected, all accounts of the Customer in question will be deactivated until an investigation is complete. However setup fee's are non refundable under any cicumstances. Prior notification to the Customer is not assured. In extreme cases, law enforcement will be contacted regarding the activity. The customer will not be credited for the time the customer's machines were suspended.

Miscellaneous Provisions: For non anonymous web hosting account you must provide us with, and keep current, good contact information for you. E-mail, fax, and telephone contacts are used, in that order of preference.

A waiver by the Company of any breach of any provision of this Agreement by Subscriber shall not operate as or be construed as a continuing or subsequent waiver thereof or as a waiver of any breach of any other provision thereof. No chat rooms are to be used on our servers.

Subscriber shall not transfer or assign this Agreement without the prior written consent of the Company. Company may assign Agreement at anytime without consent from or notice to Subscriber. Company reserves right to cancel customers rights under this contract at anytime without further obligation.

Prohostfirm takes no responsibility for any material input by others and not posted to the Prohostfirm Network by Prohostfirm. Prohostfirm is not responsible for the content of any other websites linked to the Prohostfirm Network; links are provided as Internet navigation tools only. Prohostfirm disclaims any responsibility for any such inappropriate use and any liability to any person or party for any other person or party's violation of this policy.

Prohostfirm is not responsible for any damages your business may suffer. Prohostfirm does not make implied or written warranties for any of our services. Prohostfirm denies any warranty or merchantability for a specific purpose. This includes loss of data resulting from delays, non-deliveries, wrong delivery, and any and all service interruptions caused by Prohostfirm.

Responsibility for Content: You, as Prohostfirm customer, are solely responsible for the content stored on and served by your Prohostfirm server.
Last but important if there is any dispute please ask and reply to us politely as we will be polite to our client first. Any threat, harm, impolite words and blackcampaigning effort to us will immediately lose your account without refund.

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